FMC Insurance Coordinator Practice Exam 2025 – Complete Prep Guide

Making initial contact with Medicare/Medicaid patients within 30 days is crucial for establishing a rapport and ensuring that their needs are addressed promptly. This initial contact helps to clarify patient concerns, gather necessary information for their care, and ensure that they understand the coverage and benefits available to them under Medicare or Medicaid.

Engaging with patients early in the process promotes better patient management, facilitates smooth communication regarding their healthcare needs, and can improve overall patient satisfaction. It allows the healthcare provider to set expectations, provide important information about services, and confirm that patients are aware of their rights and benefits.

While submitting claims, updating patient information, and processing payments are all important tasks in managing Medicare/Medicaid patients, they typically follow the initial contact phase. The first step is to make sure the patients are engaged and informed, making initial contact vital within the established timeframe.